(time-allocation)=
# Time allocation for queries
Although Ask-JGI team members have up to one day (7 hours) to spend on Ask-JGI
queries, it is expected that most queries should take less than that. If you have a query that you think might take longer than
this can be discussed with the Ask-JGI lead.

```{tip}
Remember that the
Ask-JGI Teams channel is there for you to ask for help and to discuss
your queries. 
```

Shifters are responsible for recording honestly the time that is spent
on each Ask-JGI query. This time can include time spent preparing for
and participating in meetings with Ask-JGI "customers," as well as any
time spent researching the query and preparing email responses. 

Once a query has been resolved the Ask-JGI team member should note the
number of hours spent on the query on the tracker ticket.